Refund Policy

Change of mind

No refunds will be given for change of mind after product has been shipped.

Exchanges

We do not accept exchanges on any products. Please carefully read product descriptions and Sizing Guide prior to purchasing to avoid fit issues. All products are made to order and therefore we do not accept returns or exchanges due to incorrect sizing. 

Damages and issues

Please inspect your order upon reception and contact us immediately at info@puparrel.com.au if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note

We do not offer refunds on lost or delayed mail.

You can always contact us for any return question at info@puparrel.com.au.